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Public

Global Retail Trends and Inspiration Presentation Invitation

  • 24 Oct 2019
  • Tools & Guidelines
News

Half of retail workers expect a focus on e-commerce post COVID-19

19 August, 2020

In the Qualtrics study of more than 1,000 Australian workers, across multiple industries including retail, research explored how people rate their employer’s response over the last 6 months, what work routines employees want once the pandemic eases, and what shifts in workplace policies they expect of their employers.

 

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Member

Aussies favour shopping in-store despite retail industry digital transformation and eCommerce boom

  • 01 Jun 2022
  • Research & Studies
News

Cartology grows digital screens with Vicinity Centres partnership

13 December, 2023

Cartology is adding more than 1,100 small and large format retail out of home screens to its shopper screen network across 57 Australian retail destinations, in partnership with Vicinity Centres. 

Workshop - 18 September, 2020

Learning from Experience: From Surviving to Thriving in times of Disruption

Join the  Customer Experience and Insight (CXI) Research Group and Design Factory Melbourne for an intensive design thinking workshop. The CXI X² Workshop is an annual event designed to inspire and empower CX and other professionals to solve real-world challenges in new ways. This year the theme of the workshop is Learning from Experience: From Surviving to Thriving in Times of Disruption. Working in collaboration with the innovation coaches from the  DFM team, we are running a virtual 90-minute workshop dedicated to exploring your business challenges.

News

Vast majority of shoppers are now cutting back

07 June, 2022

Rising prices mean four out of five shoppers are now on a budget, according to a new survey.

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Member

Christmas Windows around the World - 2019

  • 13 Dec 2019
  • International
News

Making the Most of the Lockdown Experience

22 September, 2020

Unable to move out of a 5km zone, and with so much admiration and fondness for retailers within my ‘lockdown bubble’, I saw this as the perfect opportunity to share some of my personal experiences witnessing local retail transformation at its finest. Report by Zita Watkin, Shop! ANZ

News

Aussie retailers must offer exceptional customer service experiences in 2022

12 July, 2022

Aussie retailers must offer exceptional customer service & customer experiences in 2022 satisfy new consumer demands & compete online & instore.

News

March trade figures show retail in urgent need of Budget relief

07 May, 2024

The National Retail Association has called on the Federal Government to address the cost-of-trading crisis confronting Australian retail in its May Budget, after ABS March trade figures revealed a drop in sales.