Workshop - 18 September, 2020

Learning from Experience: From Surviving to Thriving in times of Disruption

Join the  Customer Experience and Insight (CXI) Research Group and Design Factory Melbourne for an intensive design thinking workshop. The CXI X² Workshop is an annual event designed to inspire and empower CX and other professionals to solve real-world challenges in new ways. This year the theme of the workshop is Learning from Experience: From Surviving to Thriving in Times of Disruption. Working in collaboration with the innovation coaches from the  DFM team, we are running a virtual 90-minute workshop dedicated to exploring your business challenges.

News

Vast majority of shoppers are now cutting back

07 June, 2022

Rising prices mean four out of five shoppers are now on a budget, according to a new survey.

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Member

Christmas Windows around the World - 2019

  • 13 Dec 2019
  • International
News

Making the Most of the Lockdown Experience

22 September, 2020

Unable to move out of a 5km zone, and with so much admiration and fondness for retailers within my ‘lockdown bubble’, I saw this as the perfect opportunity to share some of my personal experiences witnessing local retail transformation at its finest. Report by Zita Watkin, Shop! ANZ

News

Aussie retailers must offer exceptional customer service experiences in 2022

12 July, 2022

Aussie retailers must offer exceptional customer service & customer experiences in 2022 satisfy new consumer demands & compete online & instore.

News

March trade figures show retail in urgent need of Budget relief

07 May, 2024

The National Retail Association has called on the Federal Government to address the cost-of-trading crisis confronting Australian retail in its May Budget, after ABS March trade figures revealed a drop in sales. 

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Member

Putting the WOW in Retail - White Paper

  • 17 Dec 2019
  • White papers
News

Retail in a Covid world

25 September, 2020

As we move into phase two living with Covid-19, physical stores are transforming so that they can provide unique, brand centric environments to facilitate engagement with customers. How can we merge brand, hygiene and retail displays to create the most engaging retail experience.  Story written by Lisa Cachia, Group Marketing Director, DisplayWise.

News

March trade figures show retail in urgent need of Budget relief

30 April, 2024

The National Retail Association has called on the Federal Government to address the cost-of-trading crisis confronting Australian retail in its May Budget, after ABS March trade figures revealed a 0.4 per cent (seasonally adjusted) drop in sales. 

News

Positive customer experiences this Christmas will boost brand loyalty

30 November, 2020

Survey reveals for two in five Australians, a positive experience this Christmas will increase their loyalty to a retailer long-term, but failing to provide a positive experience this Christmas season may have long-term impacts on retailers’ relationships with customers. Almost half of Australians (46%) would switch to a competitor after just one bad experience with a retailer.